We take pride in the craftsmanship and quality of every Trepeze product. Each piece is carefully inspected before dispatch to ensure it meets our strict quality standards..
We do not offer refunds or exchanges for change of mind on loose diamonds, gemstones, or custom jewellery.
All custom jewellery orders include a detailed design and specification approval process before production begins.
Once the design is approved, the order becomes final and non-refundable, as each piece is handcrafted specifically for you..
If you would like adjustments to your custom piece after receiving it (such as resizing, minor modifications, or refinements):
If your item arrives damaged, faulty, or not as described, please contact us within 7 days of delivery at hello@trepeze.com.au with photos and details.
Where a product is confirmed to be defective:
We do not cover return shipping for change of mind, customer preference, or adjustment requests.
